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Delivery and Return Policy

Last Updated: 13/01/2025

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Shipping and Delivery Policy

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The costs associated with shipping and delivery will be informed while making the payment at the checkout. The order will be sent to you through the third-party delivery providers. Unless stated otherwise, the order will be dispatched within 7-10 business days of confirmation of the payment. The order will be delivered within 7-10 business days of dispatch.

Return Policy

Due to consumable nature of the game, if refund is requested after delivery, no refund is granted. You acknowledge and agree that the right to a refund does not extend once the product has been delivered.

You acknowledge and agree that the Game is a one-time use consumable product. Once the Game has been played or accessed, it is considered consumed and, as such, is non-returnable and non-refundable. You are encouraged to review all available information and ensure that the product meets your expectations before purchasing.

The products available for purchase on the Website are subject to the provisions of the Consumer Protection Act, 2019, as well as any applicable regulations concerning refunds, replacements, and warranties. Crimailed commits to honoring your statutory consumer rights, including the right to a refund for defective or damaged goods.

All refund, cancellation, and replacement requests should be submitted via the Website or by contacting customersupport@crimailed.com. We aim to resolve all issues promptly and fairly.

Prior Shipment Refund Policy: If you wish to cancel an order, you may do so prior to shipment. You are eligible for a full refund if requested before shipment of the order.

Post Shipment but Before Delivery Refund Policy: If cancellation is requested after shipment but before delivery, no refund will be granted.

Post Delivery Refund Policy: Due to consumable nature of the game, if refund is requested after delivery, no refund is granted. You acknowledge that the right to a refund does not extend once the product has been delivered.

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Replacement Policy

If the product is found damaged upon delivery or if the packaging is opened or tampered, you must report the issue within 1 day of delivery to be eligible for a replacement. Claims made after this 1-day period will not be considered. Please report the damage at email customersupport@crimailed.com.

If the damage is reported within the 1-day window, we will proceed with a replacement of the product, subject to the following conditions:

  1. The product must be returned in its original condition and packaging;

  2. Replacement requests must include evidence of the damage (e.g., photographs);

  3. The replacement will be processed within 5-7 business days from the receipt of the defective product;

  4. The replacement shipping will be done within 15 business days.

Missing Component(s): If the order contains any missing component(s), please contact the email address customersupport@crimailed.com. In such a case, the missing component(s) will be delivered to you. You acknowledge and agree that Crimailed is not liable to refund your order in the case of missing component(s).

Damaged Delivery: If the product is found damaged upon delivery, you may request a replacement. Replacement requests must be made within 1-day of delivery. All replacement requests must be accompanied by evidence of the damage or issue. Crimailed will not process any replacement requests for damages if evidence is not provided within the specified time. All damaged products must be returned in their original packaging to process the replacement. You acknowledge and agree that Crimailed is not liable to refund your order in the case of damaged delivery. Crimailed reserves the right to assess whether a product is defective on a case-by-case basis, considering the nature of the defect and the circumstances of the claim. If Crimailed determines the product is defective, a replacement will be issued.

Request Rejections: No refund or replacement requests will be processed after 1-day from delivery. Replacements will not be processed for products that are not damaged or faulty.  You acknowledge and agree that we have the right to refuse refunds/replacements in the case of insubstantial/tampered/fake evidences. You agree to cooperate with the team to furnish required evidences, details, and communications to process the refund/replacement requests. You acknowledge and agree to furnish the required evidences and details within 3 days of our reply to you.

Refund/Replacement Timelines

  1. All requests for refunds or replacements will receive a response within 7-10 business days of submission.

  2. Once the necessary details and evidence are received, approved requests will be processed within 7-10 business days.

  3. For processed return requests, refunds will be credited to your bank account within 5-7 business days after the approval of the refund.

  4. For replacement requests, products will be shipped within 15 business days after approval.

Return Processing via Razorpay
Returns will be processed through Razorpay, in accordance with Razorpay’s policies. Transaction fees may apply, and Razorpay may charge a processing fee for refunds or chargebacks.

Grievance Redressal Mechanism

In the event that you are dissatisfied with our resolution of a refund or replacement request, you may escalate the matter to our Grievance Redressal Officer at info@crimailed.com. We will acknowledge your complaint within 7 business days and resolve it within 21 business days. If a satisfactory resolution is not achieved, you may refer the matter to the relevant consumer forum under the Consumer Protection Act, 2019.

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